RGA Request

URGENT:  Products returned to Magic Aire without a pre-authorized RGA number will be refused.  Your truckline will assess charges back to you for transport, storage, and disposal.

NOTE:  Many Magic Aire products are custom-built-to-order and are non-returnable.  RGA requests for non-returnable products will be denied. 

RGA Form required for all claims

January 20, 2019

Attention: Commercial/Unitary and Unit Ventilator Products Reps and Wholesalers

In an effort to provide better customer service and reduce the time to process Return Goods Authorizations (RGAs), Magic Aire has set up a new RGA web form for your requests. Your RGA request will be assigned a case number. When contacting the factory regarding the RGA, please refer to your case number assigned. To fill in a RGA request, the original purchase number or sales order number will be needed.

An RGA can only be filed by the company who originally purchased the product from Magic Aire. If you are a contractor who purchased the product through a plan and spec firm or wholesaler, please contact the firm who sold you the equipment and ask them to handle your claim.

PROCESS FOR RETURN GOODS AUTHORIZATION

  1. Click the RGA FORM link near the top of this window.
  2. Complete form and click the submit button. It is transmitted to the RGA inbox. If the form does not have enough details of the problem , the processing may be delayed. Submit any pictures with the case number to rga@magicaire.com.
  3. If approved for return, a RGA number will be emailed to the contact listed during RGA request.
  4. Customer marks products with RGA number and returns products by date specified on RGA
  5. Returned product is inspected
  6. Credit and debit memos are issued if applicable; Customer is notified by letter if credit is denied 
  7. Customer accounts are posted within 10 business days of credit and/or debit memos

Note: It is best practice to submit a replacement purchase order for warranty parts before submitting an RGA request form to Magic Aire. Credits for warranty products are most often applied to the replacement order.

PROCESS FOR FREIGHT CLAIMS

  • All shipments are FOB Wichita Falls, TX where ownership transfers from Magic Aire to the customer when product is loaded onto the freight line truck.
  • Customer should not Refuse Freight or the time frame for resolution extends greatly and can lower the settlement value.
  • Note on the delivery ticket any visible signs of damage
  • Un-package and inspect the product to look for concealed damage soon after delivery. Most concealed damage claims must be filed within 5 days. Need to mark POD with damage if at all possible. Product is to be retained until the claim is concluded including the packaging.
  • Instructions for submitting Freight Claims with LTL freight broker, TQL, or Fed Ex for parts click here
  • Fill out Freight Claim with TQL LTL shipment click here
  • Fill out Freight Claim with Fed Ex for part shipment click here