Customer Service FAQ
Important Information for Home or Building Owners and Contractors:
Magic Aire follows a two tier distribution model. This means we do not quote or sell directly to contractors or homeowners. All product is sold to authorized wholesalers or distributing representatives.
Homeowners or Building Owners with questions should contact a licensed contractor who installs or services Heating, Ventilating, and Air Conditioning equipment.
Contractors should contact their local Distributing Representative or Wholesaler from whom the equipment was purchased. Magic Aire representatives are your first resource for technical information and product assistance. At the top of the page is a tool for locating your local representative.
Important Information for Magic Aire Distributors and Representatives:
Magic Aire staff desire to service your needs as efficiently as possible. Please refer to the documents and notes below for guidance on common topics. Following the guidance provided will allow us to serve you better. Thank you for using Magic Aire.
How do I protect my interests when my shipment is damaged – including concealed damage? Freight Damage Policy
Why was my purchase order returned? Valid Purchase Orders
Find out the status of your Magic Aire order. Weblink Order Status
How can I modify the name plate on my Magic Aire equipment? Compliance information
Magic Aire Terms and Conditions – highlights of what it covers. Highlights Terms and Conditions