DATE: April 19, 2006

 Attention: Commercial / Unitary & and unit Ventilator Products Reps

 From: Robert Callan

 Urgent Notice: RGA Process

 In an effort to provide better customer service and reduce the time to process Return Goods Authorizations (RGAs). Magic Aire has set up a dedicated email address and Fax number to process your RGA requests. We will no longer be doing this process via telephone. I have attached form to be used to request an RGA and this form is also available on our website at Return Goods Auth Form. This is a brief explanation of the new procedure. 

1.        PROCESS FOR RGA

a.     Right click link and download form Return Goods Auth Form

b.     Step Two,  customer fill out request for RGA on Return Goods Auth Form

c.      Form will be emailed to Magic Aire for processing

d.     RGA number will be issued to customer

e.     Customer marks all products to be returned with RGA and returns products within 30 days

f.       Product is returned and inspected

g.     Sales department issues credit and debt memorandums

h.     Accounting department issues credit

i.       Credit memo issued via regular mail

j.      Customer is credited if all products are returned and customer follows the terms outlined on the RGA request form

 2.      Freight Damaged

A.   Customer receives freight and signs the Bill of Lading freight damaged

B.     Customer customer downloads by right clicking and fills out request for RGA on Return Goods Auth Form

C.    Magic Aire issues RGA and faxes it to the customer

D.    Customer marks the product container with the RGA number (example 12060600)

E.     Customer calls freight company to inspect the product, pick up the damaged freight and bring it back to Magic Aire

F.     Magic Aire receives the product and records it in to the RGA database

G.    Magic Aire inspects the product and records all findings in to the RGA database

H.     Magic Aire files freight claim with the freight company

I.         Magic Aire issues a credit and debit request

J.      Magic Aire issues a freight write off request for all freight claims that will not be paid

3.      Freight Refused

a.      Customer signs the BOL freight refused due to freight damage

b.      Freight company calls Magic Aire for authorization to bring the product back to us

c.      Magic Aire issues a RGA and faxed it to the freight company

d.      Freight company marks the product container with the RGA number and brings it back to Magic Aire

e.      Magic Aire receives the product back and records it in to the RGA database

f.        Magic Aire inspects the product and records all finding in the RGA database

g.      Magic Aire files a freight claim with the freight company

h.      Magic Aire issues a credit and debit request

i.        Magic Aire issues a freight write off request  for all freight claims that will not be paid

4. Please go to Return Goods Auth Form. Download and complete the RGA request form to include your email and fax number you should receive you RGA number within 5 days, Follow the instructions on the RGA request and a determination on your RGA request will be made within 14 days of receipt of the returned products.

 We appreciate your business and look forward to doing business with you in the future. If we can work together to avoid pricing discrepancies in the future we can improve the service we provide you and the lead times on your orders. It is in the utmost consideration of your customers that we make this announcement and would appreciate your help in communicating this to your customers. If you have any questions please feel free to contact your customer service rep, sales manager or me.

Sincerely,

Robert McGough

Customer Service Manager

Magic Aire Division, United Electric Company

(940)397-2136

Robert McGough